1-Year Product Warranty – Xcatalogue
Welcome to our Product Warranty Information page. At Xcatalogue, we believe in delivering long-term value and trusted performance. That’s why selected new and refurbished tools are backed by a 1-year warranty, giving you lasting protection well beyond your purchase.
In addition, we offer a 30-day returns policy on all products, regardless of warranty status. So if you’re not entirely satisfied, you can return your item within 30 days—simple and hassle-free.
🛠️ 1-Year Warranty Coverage
Our 1-year warranty applies only to products clearly marked with a 1-Year Warranty label on their product pages. This coverage includes mechanical or electrical faults that occur under normal use during the first 12 months.
If your tool develops a covered fault within that period, we’ll arrange a repair or replacement using the same product or a close equivalent. However, if the item is out of stock or discontinued, we will offer a partial or full refund, depending on the remaining product value and in line with our warranty terms.
✅ What Is Covered
- Repairs or replacements for manufacturing defects
- Free replacement of faulty components (where parts are available)
- A direct exchange if the same product is still in stock
- A full or partial refund if replacements or parts are unavailable (subject to our Returns Policy)
❌ What’s Not Covered
Our warranty excludes the following:
- General wear and tear or cosmetic damage
- Misuse, incorrect operation, or failure to follow user instructions
- Tools that have been modified or repaired by unauthorised individuals
- Consumables such as blades, sanding pads, or drill bits
- Damage caused by accidents, impacts, water, or extreme environments
- Packaging, storage cases, user manuals, or accessories unrelated to tool function
📩 How to Make a Warranty Claim
At Xcatalogue, we want your tools and accessories to give you reliable performance and lasting value. That’s why we’ve introduced our registered warranty system, giving you a simple and transparent way to manage all your warranties directly from your account. By registering your products, you’ll have complete visibility of coverage dates, warranty IDs, and claim status — all in one convenient dashboard.
Making a Claim Step by Step
Making a warranty claim is quick, secure, and completely online:
Log in to your account and go to My Dashboard → Registered Warranties.
Locate the product you wish to claim against and click Make a Claim.
A short form will appear, prefilled with your product details (SKU, warranty ID, and purchase source). Simply describe the fault and, if helpful, upload supporting photos.
When you click Submit Claim, your request is instantly logged, a unique Claim Number is generated, and your return instructions will be displayed straight away.
What Happens Next
Once your item has been returned, our team will carry out an inspection. If the product can be repaired and replacement parts are available, we’ll complete the repair promptly. If a repair is not possible, we will offer you an exchange for the same item (subject to stock availability). If the product is no longer available, a refund will be issued in accordance with our Returns Policy.
Your Peace of Mind
By registering your warranty with Xcatalogue, you gain the confidence of knowing that any future claim can be handled quickly, without the need to search for paperwork or proof of purchase. All details remain securely stored in your dashboard, giving you full control of your warranty coverage.
This warranty does not affect your statutory rights under UK consumer law.
Returns Policy vs Warranty
Our 30-day returns policy applies to all purchases. This is separate from the 1-year warranty and allows you to return any item—whether faulty or simply unwanted—within 30 days of receiving it.
Warranty claims made after the 30-day return window fall under the 1-year warranty terms, which apply only to eligible products.
Why Buy from Xcatalogue?
- 1-year warranty on selected tools
- 30-day return policy on all products
- Fast, UK-based support
- Clear warranty terms and fair resolutions
- Tested and inspected refurbished items
- No-quibble customer service