1. Contract
Xcatalogue.co.uk (“Xcatalogue”, “Xcat”, “we”, “our”, or “us”) operates as an online marketplace and retailer specialising in tools, accessories, refurbished products, and workshop supplies.
By placing an order, creating an account, sending messages, or selling on the platform, you agree to these Terms and Conditions. We reserve the right to update these terms at any time. Updates apply to all activity after publication.
2. Xcatalogue Marketplace
Xcatalogue operates as both a direct retailer and a multi-vendor marketplace. Approved third-party sellers (“Xcat Trusted Sellers”) may list and sell products alongside Xcatalogue-owned stock.
Where a product is sold by a third-party seller, that seller is responsible for product accuracy, condition, dispatch, and fulfilment unless Xcatalogue explicitly handles fulfilment.
Xcatalogue reserves the right to monitor listings, orders, and activity to maintain marketplace standards and protect customers.
3. Keeping Transactions Inside Xcat
For your protection, all communication, payments, and transactions must remain within the Xcatalogue platform.
Customers and sellers must not exchange contact details, request direct payments, or attempt to arrange transactions outside Xcatalogue.
Messages may be automatically scanned and, where necessary, manually reviewed to detect fraud, policy violations, or attempts to bypass the platform.
Accounts found attempting to trade outside Xcatalogue may be restricted or suspended.
See our Messaging Policy for full details.
4. Order Processing
Orders may be placed via the website or approved sales channels. Orders are only confirmed once payment has been successfully processed.
We reserve the right to cancel or refuse any order, including where pricing errors occur, stock is unavailable, or fraud checks fail. A refund will be issued where applicable.
5. Website Operation
Our website operates 24/7. An automated order confirmation may be issued, but the contract to supply goods is formed only when the order is accepted and dispatched.
6. Pricing and Payments
- All prices are shown in GBP (£) and include VAT where applicable.
- We strive for pricing accuracy but reserve the right to correct errors.
- Payments must be completed using approved secure checkout methods.
- Full payment must be received before dispatch.
- Payments must not be made directly to sellers outside Xcatalogue.
7. Dispatch and Delivery
- Orders are typically processed within 1–3 working days.
- Delivery times vary depending on location, seller handling, and courier.
- We use Royal Mail, couriers, and freight services.
- Tracking is provided where available.
- We are not responsible for delays beyond our control.
8. Product Listings and Condition
Products may be new, refurbished, used, clearance, or ex-catalogue. Condition is stated in the listing.
Descriptions and images are provided for guidance. Customers should review all listing details before purchase.
Third-party sellers are responsible for accurate listings.
9. Warranty
Warranty terms vary by product and are stated on the product page where applicable.
Refurbished products sold by Xcatalogue are tested prior to sale unless stated otherwise.
Warranty does not cover misuse, accidental damage, or normal wear and tear.
10. Cancellation and Returns
Cancellation Before Dispatch
Orders may be cancelled before dispatch for a full refund.
Returns
Customers have 30 days from delivery to return items in original condition.
Refunds are typically processed within 7 days of receiving the returned item.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
See our Returns Policy.
Faulty or Damaged Items
If an item arrives damaged or faulty, please contact us within 48 hours.
11. Seller Standards
Sellers must provide accurate listings, fair pricing, and reliable dispatch.
Xcatalogue may hold or adjust seller payments where required for returns, disputes, or marketplace protection.
See our Seller Terms.
12. Messaging and Communication
Messaging must be used only for legitimate marketplace communication.
Sharing contact details or arranging off-platform transactions is not permitted.
See our Messaging Policy.
13. Privacy and Data Protection
We handle data in accordance with UK data protection laws.
We do not sell personal data.
See our Privacy Policy.
14. Cookies
We use cookies to improve functionality and performance.
See our Cookies Policy.
15. Website Use
Content is provided for guidance only. We are not responsible for minor inaccuracies.
Unauthorised reproduction of website content is prohibited.
16. Liability
We are not responsible for indirect losses, delays outside our control, or misuse of products.
17. General Terms
These terms are governed by UK law.
If any part is unenforceable, the remaining terms remain valid.
18. Contact and Support
For help with orders, returns, or seller issues, contact Customer Support.