1. Contract
Xcatalogue.co.uk (“Xcatalogue,” “we,” “our,” or “us”) operates as an online retailer specialising in refurbished and ex-catalogue tools and accessories. By placing an order with us, you agree to the terms and conditions outlined below. We reserve the right to update these terms at any time without notice, with changes applying to all orders placed thereafter.
2. Order Processing
Ordering from Xcatalogue is simple and can be done through our website, phone, or email. Orders are only confirmed once payment has been received and processed. We reserve the right to decline or cancel any order, issuing a full refund where applicable.
3. Xcatalogue Website
Our website (www.xcatalogue.co.uk) operates 24/7, allowing customers to browse and place orders at their convenience. Upon order submission, an automated confirmation email will be sent. The contract to supply goods is only formed upon acceptance of the order and dispatch of goods.
4. Pricing & Payments
- All prices are displayed in GBP (£) and include VAT where applicable.
- We strive for accurate pricing but reserve the right to correct errors.
- Payments can be made via credit/debit card, PayPal, and other secure methods.
- Full payment must be made before dispatch.
5. Dispatch & Delivery
- Standard orders are processed within 1-3 business days.
- Delivery times vary depending on location and selected shipping method.
- We use Royal Mail, couriers, and freight services for deliveries.
- Tracking information will be provided where applicable.
- We are not responsible for delivery delays beyond our control.
6. Warranty
- All refurbished tools are inspected and tested before sale.
- Warranty terms vary by product and will be specified in the product description.
- The warranty covers manufacturing defects but does not cover accidental damage, misuse, or normal wear and tear.
7. Cancellation & Returns
Cancellation Before Dispatch:
- Customers may cancel an order before dispatch for a full refund.
Returns:
- You have 30 days from receipt of goods to return items in original condition.
- Refunds are processed within 7 days of receiving the returned item.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged or Faulty Items:
- If an item is damaged or faulty upon arrival, please contact us within 48 hours to arrange a replacement or refund.
8. Privacy Policy & Data Protection
- Customer data is handled in accordance with UK data protection laws.
- We do not share personal information with third parties, except for payment processing and delivery services.
- See our full Privacy Policy for details.
9. Conditions of Website Use
- Content, images, and product descriptions on our website are for guidance only.
- We are not responsible for typographical errors or inaccuracies.
- Unauthorized reproduction of our website content is prohibited.
10. Cookies
We use cookies to enhance user experience, track website performance, and process orders efficiently. By using our website, you consent to the use of cookies as outlined in our Cookies Policy.
11. General Terms
- These Terms & Conditions are governed by UK law.
- Disputes will be subject to the exclusive jurisdiction of UK courts.
- If any part of these terms is deemed unenforceable, the remaining provisions remain in effect.
For further assistance, please contact Xcatalogue Customer Support